Use ten to fifteen minute calls with narrowly screened participants. Ask for recent stories, not preferences, and dig into triggers, workaround costs, and alternative choices. Record with permission, timestamp moments of surprise, and extract verbatim phrases for messaging that mirrors real language, urgency, and context.
Scan support forums, subreddit threads, competitor changelogs, public roadmaps, review sites, and search suggestions. Look for repeated frustrations, frequency of complaints, and anchored numbers. These traces help prioritize pains worth testing this weekend, and often uncover ready-made audiences for fast, respectful outreach.
Cluster notes by job step, anxiety, and desired outcome. Vote on the most expensive, frequent pains using agreed criteria. Convert top clusters into crisp experiments, keeping fidelity low and learning high, so the next hours translate directly into prototypes, traffic, and measurable behavioral evidence.






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